Privacy Policy

Effective Date: 20 / 06 / 2025
Company Name: Alzenware Limited
Contact:

1. Introduction

Alzenware Limited (“we”, “us”, or “our”) is committed to respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our mobile applications, websites, and related services (the “Services”).

Our Services include productivity tools, educational apps, and communication software designed with privacy, usability, and offline access in mind.

2. Information We Collect

a. Information You Provide Directly

• Email address (for account login and communication)
• Authentication credentials (e.g., one-time password)
• Optional profile information (in future updates)

b. Automatically Collected Data

• Device and usage data (e.g. app version, crash logs)
• Non-precise location (e.g. country from IP, for pricing/localisation)

We do not use invasive tracking or third-party advertising cookies.

3. How We Use Your Information

• Provide and maintain our Services
• Authenticate and secure user accounts
• Handle payments and subscriptions via Stripe or RevenueCat
• Improve the performance and reliability of our apps
• Respond to support requests or user inquiries
• Comply with legal obligations

4. Third-Party Services

We may share necessary data with trusted processors to operate our Services, such as:

• Stripe / RevenueCat – for payment processing
• Supabase – for database storage and user authentication
• Sentry – for crash and error reporting
• AI APIs – such as OpenAI or ElevenLabs, where explicitly used in an app feature

All third parties are contractually obligated to handle your data in compliance with relevant privacy laws (e.g. GDPR, CCPA).

We do not sell your data or share it for advertising purposes.

5. Data Storage and Retention

User data is stored in secure environments using reputable infrastructure providers. Data may be stored in the United States or other regions depending on service configuration.

Unless required by law, your data is:

• Deleted 30 days after account deletion, or
• Retained only as long as needed to provide the Services.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request corrections or deletions
• Withdraw consent where applicable
• Object to certain types of processing

To exercise any of these rights, please contact:

7. Security

We implement technical and organisational measures to protect your data, including encryption, secure authentication, and limited access controls.

Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to protect your account credentials.

8. International Transfers

If you are located in the UK, EU, or other jurisdictions with data transfer laws, we take appropriate safeguards when transferring data internationally, including Standard Contractual Clauses where required.

9. Children

Our Services are not intended for users under the age of 13 (or 16 in the EU). We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” and notify you where required.

11. Contact

If you have any questions about this Privacy Policy or your data, you may contact us at:

Alzenware Limited